Privacy Policy

1. Introduction

Spectrum Networks Pty. Ltd. ("we", "us", or "our") is committed to protecting the privacy and security of personal information belonging to individuals. This Privacy Policy explains how we collect, use, disclose, and safeguard personal information in compliance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

2. Collection of Personal Information

We collect personal information from individuals to provide our services and meet our legal obligations. The types of personal information we may collect include:

• Identity and contact details – Name, address, email, phone number
• Identification documents – Date of birth, government-issued ID
• Financial details – Payment information, transaction history
• Communication records – Correspondence with us, including emails and phone calls
• Technical and usage data – Information from your interactions with our website, such as IP addresses and cookies (if applicable)

We collect personal information directly from you, through our website, applications, or communications, and in some cases, from third parties where authorised or required by law.

3. Use of Personal Information

We use personal information for the following purposes:

• Providing and managing our services – To deliver products or services you request
• Communication – Responding to enquiries, support requests, and feedback
• Legal and compliance requirements – Meeting obligations under Australian law
• Marketing and promotions – Informing you about products, services, or special offers (with your consent)
• Security and fraud prevention – Protecting against unauthorised access, fraud, or misuse of our services
• Other purposes – Where you have given consent or as permitted by law

4. Disclosure of Personal Information

We may share personal information:

• With service providers – Third-party providers who assist in delivering our services (e.g., IT support, payment processors)
• With legal or regulatory authorities – When required by law, court order, or government request
• With your consent – Where you have explicitly agreed to a disclosure

We do not sell or rent personal information to any third parties.

5. Data Security and Protection

We take reasonable steps to ensure personal information is:

• Accurate, up-to-date, and complete
• Stored securely to prevent unauthorised access, modification, or disclosure
• Protected through appropriate technical and organisational measures

Despite our best efforts, no system is entirely secure. If a data breach occurs, we will take appropriate steps in line with the Notifiable Data Breaches Scheme under the Privacy Act.

6. Access and Correction

You may request access to, or correction of, your personal information at any time by contacting our Privacy Officer at support@spectrum.com.au. We will respond to access or correction requests within a reasonable timeframe and may require verification of your identity before processing your request.

7. Complaints and Dispute Resolution

If you believe we have misused your personal information or breached the APPs, you can submit a complaint to our Privacy Officer at support@spectrum.com.au. We will acknowledge and investigate your complaint within a reasonable period. If you are not satisfied with our response, you may escalate your complaint to the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

8. Changes to this Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal obligations. The latest version will always be available on our website.

9. Contact Us

For privacy-related questions, concerns, or requests, please contact:

📧 Email: support@spectrum.com.au