Fair Use Policy
Purpose
Our customers should be able to use our services to express themselves and share information. We also believe that there should be certain rules on how services are used to ensure:
• we protect the safety and rights of other users and Spectrum Networks
• that our services aren’t used in an unreasonable or unacceptable manner to safeguard the quality of service for our customers and other users of our wholesale providers
Our Fair Use Policy explains what those rules are and what action we may take if you breach them.
Definitions
Spectrum Networks – refers to Spectrum Networks Pty Ltd (ABN 660 9011 2913)
Customers – all customers of Spectrum Networks including residential, small business, corporate, and enterprise
Services – applies to all services that we supply including internet, fixed phone & voice services
Spam – unsolicited electronic messages with an “Australian Link”, as per the Spam Act 2003
You – the account holder and anyone the account holder has authorised to access the internet via their account
Respecting others
Every person should be able to use the internet freely and safely. You must not use our services to:
• promote or threaten violence towards anyone
• abuse or harass anyone, for example by making offensive, misleading or menacing comments (this includes to our staff)
• encourage hate, for example by making racist, sexist or discriminatory comments
• create a risk to the health or safety of any person
• use our service to send unsolicited or unwanted commercial electronic messages (Spam) to individuals or businesses
Respecting the law
You must not use your services for anything illegal or unlawful. This includes, but is not limited to:
• providing us with false account information
• hacking or gaining improper access to someone else’s information
• send, or assist in the sending of Spam, or otherwise breach the Spam Act 2003 (Cth)
• transmission or storage of data infringing Australian laws, including pornography and viruses
• contravene any applicable laws, including infringing copyright laws
Respecting Spectrum Networks and our suppliers
You must not use your service for anything that would adversely affect Spectrum Networks’ network, reputation, or customer base. This includes, but is not limited to:
• using our services in a manner which is 'unreasonable', ‘unacceptable’, or exceeded ‘ordinary use’
• resupplying our services or products to others without our consent
• using services for other than their intended purpose, such as using a home broadband service for commercial or non-domestic purposes
• using your service in a way that causes or may cause interference, disruption, congestion or more generally sub-optimal network performance
using your service in a way that breaches our wholesale agreement with the NBN or any other 3rd party suppliers
Respecting your broadband data limits (if you have them)
Technology specific requirements
In addition to the above, the following applies to specific services:
NBN Fixed Line and Fixed Wireless services:
Examples of activities that may be seen as unfair use include:
• Use of the NBN Infrastructure or NBN Ethernet in a way that causes or may cause interference, disruption, congestion or, more generally, sub-optimal network performance. This includes whether the use would be deemed as unreasonable or exceeding ordinary use for the account type; for example, a residential product being used for business or commercial purposes.
undertaking (or attempting to undertake) any of the following activities without authorisation
disabling, disrupting or interfering with the regular working of any service or network, including, without limitation, via means of overloading it, denial of service attacks or flooding a network probing, scanning or testing the vulnerability of a system or network
breaching the security or authentication measures for a service or network servicing If we think you have broken the law, we will report you to the police and give them your personal information (see more in our Privacy Policy).
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